Is this a taxi Service?
No. We offer an alternative to driving in your own vehicle by providing a driver for that vehicle, but do not provide the vehicles.
Is there a limit to frequency of use?
No, call as often as you like, we are on call for you 24 hours a day, 7 days a week.
What is the waiting period for a pick-up?
Wait periods from call to actual pick-up are typically 30 minutes.
Is this a discreet service?
Most definitely. Our private firm guards your privacy and all information.
What about motorcycles?
We employ experienced motorcycle drivers who will retrieve and deliver your motorcycle safely.
What if I don't have a car?
ss This service is to help members avoid driving their own vehicle after consuming alcohol. We are not a taxi service, so customers may not ride in our company vehicles.
Our my guests welcome, as well?
Yes, provided that the collected passengers tip the driver appropriately. Please see the section of this FAQ on Tipping.
How many guests can ride along?
As many as can have their own seatbelt in the vehicle being used, provided that each guest tips the driver.
How qualified and researched are your drivers?
Since your vehicle is private and we are offering a safe alternative, it is important to have high quality staff people. Our drivers are not only trained, licensed and insured, but also must pass background checks and submit to random drug testing.
What is the Tipping Policy?
Customers are required to pay a minimum Team Tip of $40.
How do the drivers receive payment/wages?
Drivers work in teams of two and only receive tips as their wage. We appreciate it if you make sure to take good care of them. Multiple stops and increased travel distances should lead to tip increases.
What are the accepted forms of payment?
Tips may be paid with cash or credit card.
Should my guests tip?
Is personal information kept confidential?
Yes, all drivers must sign a Member's Privacy Protection agreement and a confidentiality agreement.
Cancellations will lead to a $50 "No Show" fee being billed to the cancelling party.
What are the policies regarding contract termination?
A customer can cancel the contract for any reason within the first 30 days. Those signed up for monthly payments will not have their card charged further. Those who paid in advance will be reimbursed—minus the first month.
San Diego DUI prevention. We are a company dedicated to avoid drunk driving by providing a reliable 24/7 designated driver program.