FAQ ZeroDUI

    General Info

Is this a taxi Service?
No. We offer an alternative to driving in your own vehicle by providing a driver for that vehicle, but do not provide the vehicles.

Is there a limit to frequency of use?
No, call as often as you like, we are on call for you 24 hours a day, 7 days a week.

What is the waiting period for a pick-up?
Wait periods from call to actual pick-up are typically 30 minutes.

Is this a discreet service?
Most definitely. Our private firm guards your privacy and all information.


    Your Vehicle

What about motorcycles?
We employ experienced motorcycle drivers who will retrieve and deliver your motorcycle safely.

What if I don't have a car?
ss This service is to help members avoid driving their own vehicle after consuming alcohol. We are not a taxi service, so customers may not ride in our company vehicles.


    Guest Policy

Our my guests welcome, as well?
Yes, provided that the collected passengers tip the driver appropriately. Please see the section of this FAQ on Tipping.

How many guests can ride along?
As many as can have their own seatbelt in the vehicle being used, provided that each guest tips the driver.


    Drivers

How qualified and researched are your drivers?
Since your vehicle is private and we are offering a safe alternative, it is important to have high quality staff people. Our drivers are not only trained, licensed and insured, but also must pass background checks and submit to random drug testing.


    Tipping

What is the Tipping Policy?

Customers are required to pay a minimum Team Tip of $40.

How do the drivers receive payment/wages?
Drivers work in teams of two and only receive tips as their wage. We appreciate it if you make sure to take good care of them. Multiple stops and increased travel distances should lead to tip increases.

What are the accepted forms of payment?
Tips may be paid with cash or credit card.

Should my guests tip?
Yes, please.


    Privacy

Is personal information kept confidential?
Yes, all drivers must sign a Member's Privacy Protection agreement and a confidentiality agreement.


    Cancellation Policy

Cancellations will lead to a $50 "No Show" fee being billed to the cancelling party.

What are the policies regarding contract termination?
A customer can cancel the contract for any reason within the first 30 days. Those signed up for monthly payments will not have their card charged further. Those who paid in advance will be reimbursed—minus the first month.

Designated Driver Services

San Diego DUI prevention. We are a company dedicated to avoid drunk driving by providing a reliable 24/7 designated driver program.

  • Text or Call
    Schedule a pick-up time and location
  • Hand keys to Designated Driver
    Confirm your drop-off location
  • You ride home in your own car
    Guests can be dropped off along the way
  • Tip your Designated Driver
    We accept cash or credit. $40 min